Shipping & Return Information

Options, times and shipping costs


All orders are shipped within 1-3 working days from the order date, while delivery times vary depending on the shipping option selected at checkout. Additionally, you cannot modify the delivery option after placing the order.

Shipping times may be delayed due to holidays. Nonetheless, products will be delivered within 30 calendar days, as required by law. In case of issues or non-receipt of your order, please contact Customer Care within 30 days from shipment to receive assistance. Otherwise, we will not be able to guarantee a refund and/or reshipment.



Delivery Times
Orders are shipped within 1-3 working days from the order date.
By choosing the Standard option, your order will be delivered in 2-6 working days from date of dispatch.

Delivery Method
If you are not present at the time of delivery, the courier will make a second delivery attempt or leave a notice with instructions on how to reschedule the delivery or collect your order at a Service Point.

Shipping Costs
Once a specific threshold is reached, you will benefit from a discount on the shipping cost.

  • United States: $12 / Free above $100 (Taxes and shipping are calculated at checkout)

We remind you that, in case you decide to customize the delivery of your order through ODD and/or authorize the courier to deliver the package without a signature for receipt and to leave it unattended (e.g., mailbox, garden, outside the front door, etc.), we are not responsible for any theft and/or loss of the package, and in any case, we cannot guarantee a refund or a new shipment.

If the package shows clear signs of tampering at the time of delivery by the courier, it is advisable to accept the delivery "with reservation". Otherwise, we cannot guarantee the acceptance of any claims reported at a later time.

Options, times, and return costs

All orders can be returned within 30 days from dispatch date by filling the online return form. From the moment the return request is submitted online, you have an additional 30 days to ensure the package physically reaches our warehouse. After this period, we cannot guarantee a refund for your order. Return times and costs vary depending on the return method selected at the time of the online return request. Please note that the return methods available may vary depending on the destination country. Also, returns cannot be shipped from a country different from the one where the order was originally delivered.

Return Times
By choosing the Standard option, your return will be delivered to our warehouse within a maximum of 5 working days. 


Return Costs
By choosing to return your order, you agree to pay the shipping cost for the return method selected during the return process. This amount will be deducted from the total refund.

  • United States: $12